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General Questions about purchasing the Products
from Hemali Exports.
- What should I do if I want
to purchase products from Hemali Exports?
- I want to buy products, will
I receive quality products?
- How will I receive my merchandise?
- If I am not satisfied with
the quality of products, can I return the products and will
you return my money?
- What are Hemali Exports Terms
of Payment?
- I already have a sufficient
number of vendors/suppliers. Why should I contact Hemali Exports?
- If I provide my own drawings
& designs to Hemali Exports, Will Hemali Exports develop
those designs for me? How safe are my designs with Hemali Exports?
- How can I contact you?
- Does Hemali Exports send Free
Samples?
- Is Hemali Exports Member of
Export Promotion Council for Handicrafts, New Delhi?
General Questions about purchasing a product/products from Hemali
Exports International Exports.
1. What should
I do if I want to purchase products from Hemali Exports?
If you are interested to buy products from Hemali Exports,
Just e-mail/post/Fax us the item number,
Description of the product and quantity. As we receive your e-mail/post,
we will reply you within 3 days or weekends whether the product
sample required by you is available or not. If the product is
available, we will ask you to send us the manager's cheque or
wire transfer of funds for the amount of products. If the product
sample is not available, we will inform you.
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2. I want to buy
products, will I receive quality products?
Hemali Exports gives you 100% guarantee of quality. Every product
is checked by quality supervisor prior to packaging.
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3. How will I
receive my merchandise?
As per order contract BY SEA OR AIR.
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4. If I am not
satisfied with the quality of product, can I return the products
and will you return my money?
No, we will not return your money back. We first send a counter
Sample before starting production of Merchandise. We make two
samples. We send one sample to our buyer & keep the second
sample with us. On receiving the confirmation from our buyer,
we start production according to sample approved by buyer.
If the merchandise you receive from us has any defect, you will
have to inform us within 7 days on receiving our merchandise.
Although, It never happens as we care a lot about quality.
On receiving the complaint from you our quality controller will
review the product for defective results. If he finds any genuine
complaint. We will take the matter seriously and will give you
compensation. Or we will replace the products. We will send the
replacement of merchandise in your next order consignment.
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5. What are Hemali
Export’s Terms of Payment?
100% Irrevocable Letter of Credit. (L/C)
Direct Advance Payment in our bank a/c or Paypal a/c
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6. I already
have sufficient number of Vendors/Suppliers. Why should I
contact Hemali Exports?
If you have any problem with your existing Vendor/Supplier, if
you are not receiving quality merchandise in time from your existing
vendor, if your vendor is demanding high prices for his products.......Then
You must contact Hemali Exports.
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7. If I provide
my own designs & drawings to Hemali Exports, Will Hemali
Exports develop those designs for me?
Yes! We will be pleased. We will develop new samples on receiving
quantity & order confirmation from you.
Your designs are 100% safe with Hemali Exports.
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8. How can I contact
you?
You can contact us via e-mail. Our E-mail address is hemali@hemaliexports.com
or Drop us a letter HEMALI EXPORTS, 211 DHIRAJ AVENUE, 3 AMBAWADI
ROADS, AMBAWADI, AHMEDABAD-380006
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9.Does Hemali
Exports send Free Samples?
Sorry! Hemali Exports does not send Free Samples to new Buyers.
You can visit Hemali Exports on your next Visit to India(GUJARAT).
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10. Is Hemali
Exports Member of EPCH, New Delhi?
Yes! We are also member of Gujarat Chamber of Commerce &
Industries, SPICES BOARD, APEDA-Agriculture & Processed
Food Products Exports Development Authority
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